Privacy Policy

“Daily Giving” is a product of Islamic Relief Australia (“we”, “us” or “Islamic Relief”). We take the privacy of your information very seriously. This Privacy Notice is designed to tell you about our practices regarding the collection, use and disclosure of personal information which may be collected in person from you, obtained via our websites or apps, or collected through other means such as by an online form or email communication.

This notice applies to the charitable donation and related services we provide (the “Service”) and relates to any personal information provided by our users, customers and contacts (including donors and other users or guests on our sites or apps) whose data we process.

In this notice “you” refers to any individual whose personal data we hold or process.

Personal data we collect and how we process this data

Below we have set out the categories of data we collect, the legal basis we rely on to process the data and how we process the data:

• Contact information for donors who donate through the Service, as well as any individuals who sign up to our mailing list (or ask or agree to receive information relating to our products and services) and our users generally who may contact us. This information may include names, email addresses, postal addresses, and product or service preferences (“Contact Information”). We process this information when we communicate with you or provide services to you on the basis of the performance of our contract with you, or if we have no ongoing contract with you on the basis of our legitimate interest in providing and operating the Service.
• Information relating to any donations made through the Service (“Donation Information”) which may include value of donations, dates and times of donations, the charities or organisations in receipt of donations and records of total donations. We process this information when we process and manage donations on the basis of the performance of our contract with you, or if we have no ongoing contract with you on the basis of our legitimate interest in providing and operating the Service.
• Information provided relating to payment for your donation such as credit or debit card information (“Payment Information”) and please note that Payment Information may be supplied directly to a third party payment processor who will process the data in accordance with their own privacy notices or policies (see below). We process this information when we manage donations or collect or process payments on the basis of the performance of our contract with you in providing the Service.
  
• A record of any correspondence or communication between you and us (“Communication Information”). We process this information when we monitor our relationship with you and provide services to you on the basis of the performance of our contract with you, or if we have no ongoing contract with you on the basis of our legitimate interest in providing the Service and communicating with our users.
• Marketing information we may hold about you in order to provide information about the Service which may include names, email addresses, addresses, and other information regarding your preferences and otherwise (“Marketing Information”). We process this information in order to communicate with you about our products and services on the basis of our legitimate interests in communicating with you about our services or on the basis that you have consented to receive such information.
• We will collect the above information from you directly but there may be occasions when we collect information from a third party. If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.

This Privacy Notice also applies to any third party suppliers whose data we process. When we process personal data of this nature we do so on the basis of our legitimate interest in providing and operating the Service.

Cookies Policy

Like most digital services, we use cookies to help provide you with the best experience whilst using our service. 

As well as cookies that are set by domains we control (first-party cookies), you may also see cookies set by a third party (third-party cookies). These are set when you interact with certain parts of our service and are used by these third-party services to understand your preferences and sometimes tailor content they show you.

These third party cookies are likely to be analytical cookies or performance cookies or targeting cookies:

• Facebook
• Google
• Stripe

The majority of browsers are set up to accept cookies by default but you can change the way your browser handles cookies if you wish. You could reject them by default or be notified when a website is trying to set or update cookie preferences. Exactly how you disable cookies depends on the browser or device you are using. The help feature on most browsers will tell you how you how you can manage and or disable cookies. If you disable cookies on your browser, certain features or parts of the Service may not function correctly or will have a degraded experience.

Targeting and advertising

We use Facebook Pixel to deliver targeted advertisements to individuals who visit our website. Using cookies, we track your activity on our site and share it with Facebook to analyse our website’s conversion flows and optimise our ad campaigns. The collected data is anonymous meaning we can’t see your personal data, but it is processed and stored by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes. You can view Facebook’s privacy policy here and manage your Facebook ad preferences here.

We also use the Remarketing feature from Google Ads to reach out to people who have previously visited our site. We and Google use cookies to inform, optimise and serve ads based on your past use of our service. These cookies allow Google to identify what you find popular and offer a more personalised selection of advertisements.

We use analytic tools, such as Google analytics, to understand how our site is used and where we can make improvements to provide you with the best experience. You can opt out of this analytics tracking by not clicking the “Accept” button or by using Google’s opt out tool.

If you choose not to accept the cookies, this will not affect your access to the majority of information available on the Service. However, you will not be able to make full use of our online services.

Duration

Except for essential cookies, all cookies will expire after 2 years.

IP Addresses

An Internet Protocol (IP) address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. We may use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our service, and to administer and improve our service.

Sharing your information

We may disclose information to third parties in the following circumstances:

• In operating the Service we may provide information to our third party service providers, including payment processors and suppliers who assist with email distribution, IT services and customer services.
• We may target adverts to donors and measure how they perform, both through our own services and on our own websites and apps, and through other platforms such as social media sites and other websites, and we may share your personal data with third parties for this purpose. We may also share your personal data with third parties, such as social media platforms, to allow that third party to understand the type of person who uses our services and create lookalike audiences for advertising purposes.
  

We may disclose information to our group companies for internal operational reasons.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
• In order to enforce any terms and conditions or agreements for our services that may apply.

If we do supply your personal information to a third party we will take steps to ensure that your privacy rights are protected and that third party complies with the terms of this notice.

As a default we rely on our legitimate interests as the legal basis for sharing personal data in these ways but this is always subject to the terms of your consents or your expressions of interest or preference (if any).

Security

We will take all reasonable steps to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information we collect from you and protect against unlawful access and accidental loss or damage.

Your privacy rights

With respect to your personal data, you have the right to:

• request that your personal data will not be processed.
• ask for a copy of any personal data that we have about you.
• request a correction of any errors in or update of the personal data that we have about you.
• request that your personal data will not be used to contact you for direct marketing purposes.
• request that your personal data will not be used for profiling purposes.
• request that your personal data will not be used to contact you at all.
• request that your personal data be deleted from our records.
• at any time, withdraw any permission you have given us to process your personal data.

All requests or notifications in respect of your above rights may be sent to us in writing at the contact details listed below. We will endeavour to comply with such requests as soon as possible but in any event we will comply within one month of receipt (unless a longer period of time to respond is reasonable by virtue of the complexity or number of your requests).

If personal data we hold about you is subject to a breach or unauthorised disclosure or access, we will report this to the Information Commissioner’s Office (ICO) and/or our data protection manager.

If a breach is likely to result in a risk to your data rights and freedoms, we will notify you as soon as possible.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry or complaint relating to your personal information or how it is handled, you can do so by us using the details below.

Head Office Address

Shop 2/6-14 Park Rd,
Auburn
NSW 2144
Australia

Tel: 1300 308 554

E-mail: info@islamicrelief.org.au